Joel O'Connor

Albany Heights, Auckland
+64 21 201 6889
joeloconnor@me.com

I have a passion in computing and like to live on the edge with technology.  I have proven customer service skills assisting clients face to face. I enjoy solving new problems which often requires critical thinking and troubleshooting skills.
Walking into a room with a birds nest of cable is exciting to me. Cable Management and cable labelling is 2nd nature to me. I accomplish these to the absolute highest degree.

KEY SKILLS

  • Install, manage and support computer networks, hardware and software
  • Demonstrate technical knowledge of PC/Mobile Hardware & Software to all skill levels
  • Install, configure and deploy Windows Client/Server OS, macOS, Linux and iOS
  • Support and manage computers in a networked environment
  • Proven interpersonal communication and customer service skills
  • Experience with basic Windows server services and custom NAS OS’s

EMPLOYMENT

Liquid Automation - Installer & Integrator

JANUARY 2017 - Present

Work Independently within a client's property demonstrating honesty and trustworthiness

Specifying, Installing and Managing managed WiFi systems. Ruckus, UniFi, Luxul

Tracking time with detail for timesheet

Working off CAD drawn plans and making changes when on site.

Creating block diagrams of a systems interlink and long run cables for easy install and future troubleshooting. Including unique cable numbers and equipment tags.

Project Management of small/medium projects

Take excellent care of a company vehicle

Work closely with staff and crew to complete a project for more reserved high profile clients.

Travel overseas for long term Superyacht refits

Cable management and documentation of Equipment Racks to the highest degree! In a timely fashion

Experience with home automation systems including; Crestron, Savant, RTI and Lutron.

Web Developer - Casual Developer

JANUARY 2012 - Present

Developed many websites using Squarespace and purchased a long list of domains.

Editing domain zones for servers, hosting and redirects

Effectively communicate with clients to determine design and function which often meant re establishing an end goal

Coaching clients so that they could operate and update their site independently

Created a manual for clients to refer to when needed demonstrating technical knowledge of web development

Home and Vision, Auckland - Installer

MARCH 2012 - December 2016

Work Independently at a client's new home demonstrating honesty and trustworthiness

Explaining to clients the floor plan and re negotiating issues as they arise which required patience and excellent communication skills

Cable wiring and termination including incl: Ethernet, HDMI, Coax, RCA, and more

Final equipment fit-off and installation

Experienced in installing; Media distribution systems, home automation, security systems and home networks

Ceiling mounted WiFi and Speakers

Configuring custom iPad/iPhone control systems

Experience with wiring, installation and configuration of smart home control systems

 

The Warehouse,  Botany Downs, AKL - Team Member - Entertainment

OCTOBER 2008 - FEBRUARY 2016

Demonstrated punctuality and flexibility as a member of the team willingly stepping in at short notice to fulfil a work shift

Experienced cash handling and operating EFTPOS

Able to authorise customers applying for store Credit Cards and Hire Purchase

Proven excellent customer service skills as a team member

Able to multitask and work independently

Following Health and Safety procedures to ensure a safe working environment

 

QUALIFICATIONS

Techtorium - Level 5 Diploma in PC Support
Newmarket, Auckland
OCTOBER 2015 - Present

  • PC Hardware/Software Installation, Repair & Support
  • Networking Concepts & Server Administration
  • Internet & Networking Security, WAN & LAN Security
  • Windows Applications, Systems & Website Creation

Botany Downs Secondary College - Year 9-11
Botany Downs, Auckland
FEBRUARY 2007 - NOVEMBER 2009

extra certifications:

click to open .pdf cirtificates
Currently working towards my CompTIA certifications

INTERESTS

IT:

  • Building servers, helping friends with custom PC builds, managing a self hosted content server for friends and family and automating as many devices as I can around my daily schedule.
  • Keeping up with all the latest news in the IT world
  • Managing various servers and personal PC’s for friends and family, including
  • numerous virtual machines. 

Fitness:

  • Bushwalks/Hikes, Bike riding instead of car, camping, running and anything similar.
  • I’m out in the sun as much as I can 

Other :

  • Owned a successful 400L Living Coral Reef aquarium for many years
  • Listening to Audiobooks, Podcasts, Ted Talks
  • I try to learn a couple new things everyday, either by browsing reddit.com/r/TIL or
  • just googling my curiosity away during my downtime